Care-AZ Refund Policy

1. Returns


A. The time Products are exchanged / returned

  • Within 7 days from the date customers receive the products. After 7 days we will not process any requests for return and exchange.

B. When will you be eligible for a refund?:

  • The parcel has been lost
  • The item has not been received by Buyer;
  • Defective and/or damaged item upon delivery
  • The parcel was returned due to invalid address.
  • The customer requested to cancel the order before we shipped it
  • Seller has delivered an Item that does not conform to the agreed specifications (e.g. wrong size, color, etc.) to Buyer;
  • The Item delivered to the Buyer is significantly different from the description provided by the Seller in the Item listing

C. Return conditions

  • Products are intact, with tags, intact, sealed according to the original specifications, unless the product is defective, damaged or no longer has full labels, is no longer intact or has lost its seal depending on the manufacturer. on a case-by-case basis during transportation).
  • The product is not dirty, has no strange smell, has no signs of being used
  • Customer must prove that Customer has purchased product at Care-AZ.net, we require invoice or proof of purchase.
    Products with full accompanying gifts/promotional gifts (if any)

D. Contact us to exchange and return defective products

What to do when detecting defective products (wrong specification set) to return. 

Customers are obliged to check goods before receiving goods.

  • Case 1: If the product is damaged outside that is visible to the naked eye (such as wrong quantity, information, product model; the goods are not intact, have no labels or seals …): the customer must immediately notify the delivery party. . store and “DO NOT ACCEPT THE PRODUCT“, then notify the sales staff of Care-AZ.net. To be resolved, send new products to customers immediately.
  • Case 2: If, after signing and receiving the product or receiving the product on behalf of the customer and the customer discovers that the product is damaged, such as wrong quantity, information, product model; The goods are not intact, have no labels, have lost the seal … and are still in the time of exchange as specified in (A. The time Products are exchanged / returned), the customer must immediately notify the sales staff. business of Care-AZ.net.by:
    1 – Call the phone number on the package
    2 –  Call the phone number when consulting order confirmation
    3 –  Send feedback to the email address: [email protected]
    For immediate resolution and new product delivery to customers

2 . Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

1.If you are approved

Refunds if you paid the delivery unit:

  •     Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Ship a new product if you paid the delivery unit:

  • If you want to send a replacement product, staff will return to the replacement product as soon as your request has been approved. And you will not have to pay extra cost when receiving new products

Shipping new products if you have not paid the delivery unit:

  • If you want to send a replacement product, staff will return to the replacement product as soon as your request has been approved. and upon receiving and inspecting the product from the shipper you will pay the shipper directly

The refund for the goods will be paid immediately by the system to the same payment method you used when you placed the order. this process might take [1-7] working days

2. Late or missing refunds (if applicable)

  •  If you haven’t received a refund yet, first check your bank account again.
  •  Then contact your credit card company, it may take some time before your refund is officially posted.
  •  Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]